CONTRACT & RATES
This constitutes a contract between the customer and Wild Destinations Ltd, registered in Kenya, and will be subject to Kenyan law at all times.
Services provided include but are not limited to:
On safari - Lodge/camp accommodation, safari transportation, game drives, entrance fees, balloon safaris, game walks, sundowners and bush meals.
Travel – airfare, - domestic, international & regional
Submission of payment to Wild Destinations signifies the acceptance of the Terms & Conditions of Sale.
All rates are quoted in U.S. Dollars unless otherwise stated. Rates are subject to change at any time, without notice, and we reserve the right to make adjustments if a particular rate was incorrectly stated or if fuel prices/park fees/government taxes etc are increased without prior notice.
Not included in the rates are gratuities, meals (unless specified), beverages, insurance, telephone calls, additional bedding charges, laundry service, airline baggage or seat assignment fees, passport and visa fees, some departure taxes, and miscellaneous charges of a personal nature.
RESERVATIONS AND PAYMENT
A deposit of 25% is required at the time you request a safari booking. This must be received within five days of booking to secure the reservation. The balance will be due 60 days prior to departure. Special payment policies may apply and will be advised at the time of reservation.
For air travel, in order to guarantee against rate increases & fuel surcharges, and to avoid cancellation of airline reservations, airline tickets must be issued within their ticketing deadlines and Wild Destinations can only guarantee airfares quoted for reservations that have been paid in full before the ticketing deadline; it is therefore recommended that full payment for air fares be made on booking the seats.
If payment is not received by the due date, all reservations will be cancelled and Wild Destinations will not be responsible for any penalties, fare increases or fees incurred due to late payment, nor for rooms being unavailable for rebooking.
FORMS OF PAYMENT
Payment may be made by direct bank transfer, online credit card payments from Visa & MasterCard or offline credit card payments from Visa, MasterCard and American Express.
CUSTOMER IDENTIFICATION FOR AIRLINE TICKETS
Names provided to Wild Destinations for flight bookings should be as per the passport that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. Most airlines do not permit name changes, but for the few airlines that do permit name changes, Wild Destinations will charge a service fee of US$ 50 for name corrections or revisions, in addition to other fees assessed by airlines or other suppliers.
It is the customer’s responsibility to verify current visa & entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any other countries in which a stop is scheduled.
It is the customer’s responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months after the return travel date, and has enough BLANK pages to attach any required visas for their travel. Certain countries require that children under 18 years of age must travel with the written consent of both parents and it is the customer’s responsibility to comply with this requirement, if necessary. Verification of the most current documentation and entry requirements with the relevant country’s consulate is the customer’s responsibility. There will be no refund for losses incurred as a result of failure to obtain or provide required valid documentation.
Wild Destinations has no control over and assumes no liability for airline strikes, schedule changes, flight delays, flight cancellations or other airline initiated changes. In the event of such an occurrence, the airline is responsible and will compensate or reroute the customer as they deem necessary.
BAGGAGE AND PERSONAL PROPERTY
Checked Baggage on board an aircraft will be subject to fees based on weight, number and size. These baggage fees are the responsibility of the customer and should be paid direct to the supplier. It is the customer’s responsibility to check with the relevant airline for their current baggage policy. Wild Destinations is not responsible or liable for any delay, loss or damage to baggage and personal property.
Hotel facilities, guest services and amenities will be provided at the discretion of the hotel and are subject to change without notice. Any additional costs incurred are the responsibility of the customer and will be payable direct to the hotel. Allocation of rooms, interconnecting rooms and other accommodation requests are not guaranteed, and will depend on availability at time of check in, and is up to the discretion of the hotel staff at check in. Hotel descriptions and photos do not necessarily depict the actual room in which guests will be accommodated; images are for general description purposes only. Room standards are the sole responsibility of the hotel and the hotel ratings are based on information provided by the hotel.
Customers requiring special facilities, services or accommodations should advise Wild Destinations at the time of reservation. Wheelchair-accessible transportation and accommodations may be requested, but cannot be guaranteed. Available accommodation standards vary by hotel and are not within the control of Wild Destinations. Wild Destinations assumes no liability for the failure for the provision of such accommodations or transportations by their suppliers.
CHANGES PRIOR TO DEPARTURE
Wild Destinations will charge a service charge fee of US$ 100 for customer-initiated change to any safari or airline bookings held after receipt of payment. Changes made to the bookings may result in the reservation being re-costed. Due to this, additional fees may be applicable and will be charged to the customer. A "name change" for air tickets constitutes a cancellation and cancellation fees will apply.
CANCELLATIONS & REFUNDS
Cancellations of tours will attract a fee, depending on the date when we receive notification of your request to cancel your reservations.
More than 60 days prior to departure – US$ 200
60 to 45 days - 33% of total costs
45 to 30 days - 50% of total costs
30 days to 15 days - 75% of total costs
Less than 15 days – 100% cancellation charge
Different cancellation policies may apply for certain seasons e.g Easter, Christmas etc and will be communicated at the time of booking.
Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable.
CHANGES AFTER DEPARTURE
Wild Destinations will charge a service charge fee of US$ 100 per person for changes made after commencement of travel. Changes in return transportation and/or accommodation and other services to the extent permitted by provider's tariff may be made only through Wild Destinations’s representatives. Changes in travel arrangements that result in additional monies owed due to price differences, fuel surcharges, ticket re-issuance fees, etc. are due and payable directly to Wild Destinations’s representatives at time of change.
Once travel has begun, there will be no refunds for any unused or partially used travel/accommodation component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Wild Destinations reserves the right to cancel or alter any reservation for any reason prior to departure.
Wild Destinations reserves the right to subcontract services and to act as an as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotels, etc. Wild Destinations or any of its representatives will not be responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities, nor for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of governments, terrorist activities, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of the Wild Destinations, or from any loss or damage resulting from insufficient or improperly issued passports, visas or other documents.
The responsibility of Wild Destinations lies in reserving the items listed in the reservation details – the transportation, sightseeing arrangements, tours, excursions and accommodations ("Suppliers") for the safaris will be supplied by independent contractors who are not agents, affiliates, representatives or employees of Wild Destinations. Wild Destinations has no ownership interest in any Supplier.. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier. By utilizing the services of the Suppliers, it is agreed that that Wild Destinations shall not be liable for the following:
(1) any accident, loss, injury or damage to you or to those traveling with you in connection with any accommodations, transportation or other services or resulting directly or indirectly from any occurrences or conditions including, but not limited to, negligence, faulty vehicles, equipment malfunction, strikes, "Acts of God," riots, terrorist acts or threats, wars, acts of governmental authority, theft, delays, adverse weather conditions, environmental conditions, bankruptcy, cancellations or changes in itineraries or schedules or
(2) loss or damage to property or injury to persons, caused by reason of any act or omission, intentional, negligent or otherwise by such third party Suppliers.
Please note all travel documents and required personal identification, as well as compliance with agricultural regulations are your responsibility. These terms & conditions under which you agree to take our tours cannot be changed or amended except in writing, signed by an authorized officer of Wild Destinations Ltd. For your airtickets, the customer contract in use by the airline, constitutes the sole agreement between you and the airline. Wild Destinations reserves the right to decline to accept any member of the vacation at any time prior to departure or during the course of the tour. Wild Destinations reserves the right to provide services and/or accommodations of equal standard and quality, in the event that the advertised services & accommodations are not available as stated, due to reasons beyond our control. For complaints, please alert the supplier at the time so that matters may be put right at the earliest opportunity. If you are still dissatisfied, you can email or telephone us as soon as possible. For any written complaints, we need to receive this either by email or post/delivery, within 30 days of your return. Once we receive the complaint, we will take it up with the relevant supplier but it should be noted that there is no guarantee of refund, whether partial or full.
LIMITATION OF LIABILITY
By making a booking with Wild Destinations, the customer acknowledges, that in all events we shall not be held liable for any incidental or consequential damages, and that the sole extent of Wild Destinations’ liability, if any, shall never exceed the amount actually paid by customer to Wild Destinations.
These Terms and Conditions of Sale are subject to change at any time at Wild Destinations’ sole discretion without notice. Any dispute arising out of any vacations offered shall be subject to the exclusive jurisdiction of the Kenyan courts.